Privacy Policy

At Lumen, we value your privacy and are committed to protecting your personal data. This Privacy Policy outlines the types of information we collect, how we use it, who we share it with, and what choices you have regarding your data. By accessing or using our services, you acknowledge and agree to the terms of this Privacy Policy. We may update this Privacy Policy from time to time, and we encourage you to review it regularly to stay informed about how we are protecting your information.

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1. Definations

For the purposes of this Privacy Policy:

• Personal Information: name, email address, phone number, company name, job title, and business address (provided via forms or account registration).
• Usage Data: browser type, device information, pages visited, and activity logs collected automatically through cookies or analytics tools.

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2. What Data We Collect

We collect various types of personally identifiable information, including but not limited to: name, email address, phone number, company name and job title, mailing and business address, account login credentials, and billing information including payment details.

• Provide, operate, and improve the Lumen service.
• Respond to demo requests, inquiries, and customer support interactions.
• Send service updates and communications (where you have opted in).
• Monitor usage trends and improve our product through analytics.

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3. How We Collect Data

We collect data directly from you when you provide information via forms, account registration, or customer support interactions. We also collect data automatically through tracking technologies such as cookies, log files, and analytics tools, and from third parties including service providers and business partners.

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4. Why We Process Your Data

We use the information we collect to provide and maintain the Lumen service; process payments and transactions; send updates, service alerts, and customer support responses; detect and prevent fraud or unauthorised access; meet legal obligations; and analyse user trends to improve our product.

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5. Your Privacy Controls & Choices

Depending on applicable laws, you may have the right to access, correct, or delete your personal data; restrict or object to processing; request data portability; withdraw consent at any time; manage cookie preferences via your browser; and file a complaint with a relevant data protection authority. To exercise any of these rights, contact us at contact@hellolumen.app.

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6. Who We Share Your Data With

We do not sell personal data. We may share it with service providers who assist with hosting, analytics, payment processing, and customer support; legal and regulatory authorities if required by law or for the protection of rights and security; and in cases of a merger, acquisition, or business restructuring.

• Access the personal data we hold about you.
• Correct or update inaccurate information.
• Request deletion of your data where applicable under law.

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7. How We Protect Your Data

We implement security measures including data encryption in transit and at rest, access controls limiting data to authorised personnel only, and regular security audits to assess vulnerabilities and ensure compliance. We retain personal data only as long as necessary, after which it is securely deleted or anonymised. Your data may be processed outside your country of residence; we ensure compliance through standard contractual clauses and adherence to GDPR, CCPA, and other applicable regulations. Our services are not intended for individuals under 13. We may update this Privacy Policy periodically and will notify users of significant changes via website updates or direct communication.

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8. Governing Law & Contact

This Privacy Policy is governed by applicable law. Disputes shall be resolved through good-faith negotiation, followed by mediation or arbitration, and litigation as a last resort. For any questions about this Privacy Policy or to exercise your rights, contact us at: Lumen Inc. | contact@hellolumen.app | hellolumen.app

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